关键词: 患者分级医疗, 病人预约和时间安排, 全科医学, 健康中国

Abstract: Health in All Policies and Adhering to Co-construction & Sharing with Mobilization of the Whole Society are proposed as two principles in Healthy China 2030 Development Plan.As three essential factors of the hierarchical medical system，hierarchical system，initial diagnosis system and referral system accord with the Health-oriented Full Participation Development Strategy.Based on the Healthy China Strategy，this article analyzes the all-appointment service in the participatory hierarchical medical system that focuses on the public experience and satisfaction.Taking the pilot points in Shenzhen public hospitals as examples，this article elaborates in the aspects of all-appointment service，referral service from the general practice department to the specialized departments，team-based expert diagnose and treatment mode，five categories of emergency treatment，doctor-patient relationship and public satisfaction management.Also this article fully demonstrates that the all-appointment service effectively promotes the construction of hierarchical medical system and ensures the public's sense of fulfillment and satisfaction during the painful period of medical reform.

Key words: Progressive patient care, Appointments and schedules, General practice, Health China