关键词: 社区卫生服务, 职业满意, 影响因素分析

Abstract: Objective　To understand the job satisfaction of community health service workers in Beijing Dongcheng District,and investigate its influencing factors so as to put forward suggestions of improving their satisfaction degree.Methods　All the on-the-job workers from all the community health service institutions in Beijing Dongcheng District were selected as the research objects by applying cluster sampling method.The questionnaire survey was conducted from September 15th to October 31st in 2015,covering the following major investigation aspects: workers’ basic information （gender,age,educational degree,job title,personnel relation,position,income situation）;workers’ job satisfaction degree （work itself,sense of achievement and honor,working environment,income and welfare treatment,interpersonal relationship,working pressure and workload,loyalty and recommendation of the work,overall satisfaction）.The overall satisfaction degree was divided into 8 dimensions.Divide the total scores of the 8 dimensions by 8 was the comprehensive evaluation scores of satisfaction.738 questionnaires were sent out,and all were recovered with a response rate of 100.0%.Results　The comprehensive evaluation scores of satisfaction of community health service workers in Beijing Dongcheng District was （74.02±13.58）.The respective score of 8 dimensions was shown as follows: work itself （75.28±15.71）,sense of achievement and honor （84.23±15.85）,working environment （69.92±19.84）,income and welfare treatment （62.20±21.20）,interpersonal relationship （81.57±14.87）,working pressure and workload （65.19±13.37）,loyalty and recommendation of the work （70.54±21.26）,and overall satisfaction （83.26±14.45）.Multivariate Logistic regression analysis showed that the satisfaction degree of the work itself,of working environment,of income and welfare and of working pressure and workload significantly influenced workers’ satisfaction （P<0.05）.Conclusion　The satisfaction degree of community health workers in Beijing Dongcheng District remains at an ordinary level.The work itself,working environment,income and welfare treatment,and working pressure workload are the influencing factors of their satisfaction degree.

Key words: Community health services, Job satisfaction, Root cause analysis