Effectiveness analysis of the intelligent family physician-optimized collaborative model of Fangzhuang Community for COVID-19 joint control and prevention

doi:10.12114/j.issn.1007-9572.2020.00.385

Abstract

Abstract: To actively fight against COVID-19，Fangzhuang Community Health Service Center，in collaboration with Fangzhuang Subdistrict Office and community committees，have established 16 family physician teams（including teams working in the community and in the center），taking charge of COVID-19 prevention and control within the working area using a gridded，categorized and hierarchical method with an intelligent family physician-optimized collaborative model （IFOCM）.The specific management measures using the innovatively applied IFOCM in combating the pandemic include：an intelligent call system is used to screen the COVID-19 in all community-living residents via telephone.Based on the population data registered by Fangzhuang Subdistrict Office and community committees for screening COVID-19，and data from China National Notifiable Infectious Diseases Reporting Information System and Fengtai Center for Disease Control and Prevention，community-living residents are divided into general population and key population（including people returning to Beijing from other countries and domestic regions，high-risk people，close contacts，suspected and confirmed cases），giving different management.The general population received various forms of popular science education on COVID-19 prevention and control measures classified as 12 topic modules，and grid management using online and offline physician-nurse care and physician-patient coordination with the help of internet-based and AI technologies（including intelligent call system，intelligent chronic disease management system and mobile intelligent terminal APP） covered in the IFOCM.The key population received three-level management of infectious diseases implemented（by healthcare workers within their working area） and one-on-one offline tracking.Fangzhuang Community Health Service Center applies IFOCM to comprehensively improve the awareness level and prevention and control ability of COVID-19 in residents from multiple perspectives and channels，to help residents prevent and control COVID-19 scientifically.This practice may be used as a reference for other urban communities.

Key words: COVID-19, Community health services, Information technology, Artificial intelligence, Joint control and prevention, Beijing

摘要： 为了积极应对新型冠状病毒肺炎，方庄社区卫生服务中心创新应用智慧家庭医生优化协同服务模式（智慧家医模式），与方庄街道办事处和居委会协作，组建16个家庭医生服务团队，将医护人员分为下沉防控组和非下沉防控组，包片负责对新型冠状病毒肺炎实施“网格化”分类分级管理。应用智能语音外呼系统通过语音电话形式对居民全面排查，结合社区居委会和办事处排查登记的数据，以及传染病网络直报系统信息和丰台区疾病预防控制中心信息，将社区居民分为普通人群和重点人群，后者包括异地返京、高危人群、密切接触人群、疑似病例和确诊病例。对于普通人群，借助智慧家医模式下的“互联网+人工智能”信息技术手段，包括智能语音外呼系统、智能化慢性病管理系统和智能移动终端APP，将新型冠状病毒肺炎知识和防护措施划分为12个专题模块，以多种形式对居民进行全面的科普教育，线上线下医护、医患协同联动，实施“网格化”管理。对于重点人群，包片实施传染病三级管理，“一对一”线下跟踪。方庄社区卫生服务中心应用智慧家医模式从多角度、全方位和多种渠道提高居民对新型冠状病毒肺炎的认知水平和防护能力，协助居民科学防控新型冠状病毒肺炎，值得其他城镇社区参考和借鉴。

关键词: 新型冠状病毒肺炎, 社区卫生服务, 信息技术, 人工智能, 联防联控, 北京

WEI Xuejuan,NIE Huiyao,WU Hao, et al. Effectiveness analysis of the intelligent family physician-optimized collaborative model of Fangzhuang Community for COVID-19 joint control and prevention[J]. Chinese General Practice, 2020, 23(19): 2385-2389. DOI: 10.12114/j.issn.1007-9572.2020.00.385.
魏学娟,聂慧瑶,吴浩等. 方庄社区智慧家庭医生优化协同服务模式对新型冠状病毒肺炎联防联控的效果研究[J]. 中国全科医学, 2020, 23(19): 2385-2389. DOI: 10.12114/j.issn.1007-9572.2020.00.385.

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