基于PZB模型的修订后SERVQUAL量表对社区高血压及2型糖尿病患者健康管理服务质量评价研究
何艳宏, 徐秦儿, 黄铮, 丁晶莹, 金玫华
Service Quality Evaluation of Revised SERVQUAL Scale Based on PZB Model in Health Management Service for Community Hypertension and Type 2 Diabetes Patients
HE Yan-hong, XU Qin-er, HUANG Zheng, DING Jing-ying, JIN Mei-hua
中国全科医学
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2016, (29): 3601
-3606
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DOI: 10.3969/j.issn.1007-9572.2016.29.020
