With the development of Internet technology and the support of national policies, the "Internet +" model has become an inevitable trend in the development of the medical industry. As the main mode of primary medical and health services, the family doctor contract service has gradually gained popularity, so what kind of sparks will "Internet +" encounter with the family doctor contract service? This article mainly elaborates on its possible risks.
What are the risks of Internet technology itself?
(1) Anonymous social risks
Both doctors and patients do not trust online contracting. Both doctors and patients may think that the risk will lead to dangerous incidents that threaten personal safety or occupational safety, and thus resist online contracting and other group behaviors. The vicious circle will lead to anonymous social risks. Keep zooming in.
(2) Resource allocation risk
Internet technology has improved the utilization rate of excellent medical resources at the grassroots level to a certain extent, but it is difficult for Internet technology to reasonably intervene in the equal distribution of resources. In the process of contracting or Internet diagnosis and treatment, patients are more concentrated and tend to choose better doctors, which may lead to a sharp drop in the consultation rate of ordinary doctors.
What are the risks of human-computer interaction in the contracted service of family doctors?
(1) Risk of privacy leakage
The risk of data leakage as the Internet technology itself is undeniable, but the interaction between people and technology in the contracted service of family doctors will gradually amplify the risk of privacy leakage.
(2) The risk of making an appointment
When family members make appointments for family doctor services for the elderly and children, information errors caused by family members' reporting of their illnesses will further increase the difficulty of family doctors providing medical services. At the same time, changes in the subject of the contractual relationship, the way of appointment authorization, etc. may affect the division of responsibility relationships.
What are the risks of online services in the contracted service of family doctors?
(1) Risks caused by insufficient service capacity of family doctors
Because online services make family doctors face more diversified case situations, failure to conduct reasonable case screening before the patient officially enters the diagnosis and treatment will also increase the risk of misdiagnosis and misdiagnosis.
(2) The risk of lack of service supervision
Internet technology has changed the place where family doctors sign up for services. The original contracting process has been transferred online, and offline diagnosis and treatment have also been transferred online or in the patient’s home. This has made it difficult for existing Internet technology and corresponding management departments to achieve comprehensive Supervision.
(3) The risk of magnification of service evaluation changes
The evaluation mechanism provided by Internet technology allows patients to evaluate the services of family doctors anytime and anywhere. However, due to the lack of medical knowledge reserves of patients, it is difficult for them to make a comprehensive assessment. Subjective feelings are often used as the evaluation criteria of service quality, resulting in error evaluations, and the evaluation of patients is often directly linked to the assessment and performance of family doctors.
What are the ripple effects of the risk of family doctors signing services?
(1) The incompleteness of the family doctor's contracted service causes moral hazard.
(2) Stigma effect.
How to deal with the above risks?
(1) Break through technical barriers and promote information sharing;
(2) Intervene in key nodes to control the process of risk amplification: establish a data security system, improve the long-term training mechanism for family doctors, establish a unified service list, and strengthen the construction of supervision and evaluation systems;
(3) Comprehensively integrate social resources and reduce risk secondary effects.